Policy
Refund Policy
Refund handling for paid orders, failed payment states, cancellations, and support escalation.
Eligible review cases
Refund requests may be reviewed for duplicate payments, failed order starts, accidental payment, file issues identified before work begins, or a documented delivery problem.
Completed work
Completed transcription or caption work is reviewed case by case. Approved corrections are normally handled through support before a refund decision is made.
Provider timing
Approved refunds are processed through the original payment path where available. Bank, card, PayPal, or Paystack timing can vary after Soundtoscript submits the refund.
How to request a refund
Contact support@soundtoscript.com (or use the contact form) with your order reference and the reason for the request. We will confirm receipt and let you know the outcome, or what additional information is needed, within a few business days.
Governing law
This policy is governed by the laws of [GOVERNING JURISDICTION -- CONFIRM].