Security
Security
Secure intake, private storage, controlled access, admin auditability, and transcript delivery controls.
Controlled intake
Media and supporting documents are handled through a server-authorized upload flow with file type, size, and order-boundary checks.
Private delivery
Completed transcripts and receipts are delivered through authenticated client routes or controlled support workflows.
Operational audit
Important account, order, payment, upload, receipt, and admin actions are designed to be traceable for support and operational review.
Data retention and backups
Audio and video files are scheduled for deletion after 90 days per our privacy policy. Operational records (orders, receipts, audit logs) are retained in backed-up storage until deletion is requested or retention rules require otherwise.
Incident response
If we become aware of a security incident affecting client data, we will investigate, take reasonable steps to contain it, and notify affected clients without undue delay consistent with applicable law. Report a suspected security issue to support@soundtoscript.com.